Jake Riley

ITIL FOUNDATION

INTRODUCTION

This course introduces learners to the newest version of the ITIL exam, to understand and improve an IT-enabled enterprise. This course will help you understand the concepts, languages, best practices, and processes utilised in the ITIL 4 lifecycle.

WHAT WILL SET YOU APART

The ITIL certification is a requirement for people who want to understand the concept of ITIL frameworks and enhance the quality of IT Service Management. ITIL certified professionals can earn up to 40-percent more than their non-certified peers. The participants of this course would understand the following:

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

COURSE CURRICULUM

  • Introduction
  • Key concepts of service management
  • Four dimensions of service management
  • The ITIL service value system
  • The service value chain
  • ITIL Management practices

WHO SHOULD ATTEND

This programme is designed for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers.